First National Bank
Disappointing Customer Servive

I decided to close my Standard Bank Current account and open an FNB current account. Since then I experienced two incidents of unsatisfactory customer service.
First incident was when I tried to open a Savings Pocket account via online banking. An error message appeared. After lodging a complaint on FNB's website, I eventually received an email on 30/07/2013 apologising for the delay and asking for screen shots of the error message etc. This was sent on 30/07/2013. To date I did not receive a response.

At the beginning of September, I decided to open a Simply Save savings account via online banking. After completing the online application I received an email from Elize Nightingale stating that FNB callcentre does not have proof of my residential address and I therefore must go to a branch to have the account opened. Am I am now expected to stand in a queue at a branch to open an account. I responded to the email stating that I previously opened a Flexi Fixed Deposit and Share Trading account online without any problems, why should I now go to a branch? I am still waiting for a response to my email.

I am now planning on moving to a different bank.

Company: First National Bank
Country: South Africa
City: Customer Services

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