Absa
Exactly what is ABSA's ESCALATION T.A.T

Tues 10 Sept:
I reported a complaint on Hello Peter. Complaint was that ABSA Life [Daria Adams] could not be contacted on Call Centre due to the call not being picked up by any agent for the duration of my call which was over 1hr.
Daria advised in our telecon on Fri 6 Sept that she will contact me during the week dated from 9th to 13th Sept after she receives information from her manager due to a query I put forth.
Wed 11 Sept:
Group Customer Services [Rezona Louw] replied to Hello Peter site advising that my query was receiving their urgent attention.

Today is 16 Sept:
And still no feedback or follow up from Rezona Louw.after she confirmed receipt of my escalation, and no feedback from Daria Adams who advised on the 6th Sept that she will call and provide me with feedback.

Exactly what is ABSA's turn around time with resolving or merely following up on an Escalation?
I cannot call the call centre because my call goes unreferred to the Claims Consultant in question.

What do I have to do in order to receive a response from ABSA?

Company: Absa
Country: South Africa
City: Johannesburg

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