Absa
Holding on waiting for Claims Consultant for 40min

I have made a call to the Call Centre. Spoke to a Consultant who advised that she is putting me through to Daria and I have now been holding on for 41min.
Not once did anyone pick up the call or acknowledge that they are aware of my call or advise that Daria Adams is not available or to take a message.

Today is not the first time this has happened.

Holding on for a Claims Consultant for 42min without any assistance or intervention surely must be unacceptable for the standards in terms of procedure at ABSA Life!

Company: Absa
Country: South Africa
City: Johannesburg

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