Standard Bank
Incorrect Branch Code Used

To cut a long story short.

I did an EFT and I used the wrong branch code whilst the account number was correct. The supplier said that they did not receive the money.

I logged a call with Standard bank private banker earlier in August. They asked me to send them the proof of payment which I did.

Every time I called them to get feedback they said that they are investigating. I decided to do my own investigation only to find out the call was closed on the 16 August 2013 and almost a month later and I was not informed.

Their excuses are the following:
- That the money was transferred into a Windhoek branch account. How is this possible? You are not allowed to transfer cross border?
- That I must contact FNB myself to investigate as FNB is not assisting them.
- That my wife filled in the incorrect dates so their date search was not correct. My wife did not complete the forms. The private banker completed the forms.
- FNB has turned around and said that the originating bank has to intercept and investigate but nevertheless they are willing to help me.

I am a client for 30 years and to get treated this was as absolutely pathetic!!!

Company: Standard Bank
Country: South Africa
City: Clearwater

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