Standard Bank
Travel claim not processed in over 2 months

We took out travel insurance in July, which we paid for, and submitted a claim for delayed luggage in mid July.

Despite numerous e-mails and phone calls to STD Bank's associate AIG, I have had no reply or feedback.

During this time I have had VAT registrations, tax clearances and Passports submitted and processed by SARS and Home Affairs (WELL DONE TO THESE 2 GOVERNMENT DEPTS!!) yet not even a reply from AIG, a so called professional 1st world business!!

I'm amazed STD Bank continues to use them.

Company: Standard Bank
Country: South Africa
City: Travel Insurance

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