First National Bank
Insurance Claim Smart Device (iPhone)

Utterly Disgusted (second complaint, matter still unresolved):

I recieved 2 calls from FNB on the 19 Aug in response to my complaint on Hello Peter and was told that the reason behind the issue is that FNB had not set up the debit order for my insurance even though they have proof that I opted for insurnace when purchasing the phone. I was assured that it is FNB's fault and that someone from the insurance will call me and sort the matter out. Twenty one days have past I am still waiting on that call. In total I have been waiting for 37 days and counting.

Never before have I received such poor service I am utterly disgusted!

Sincerely,
Yusri

Company: First National Bank
Country: South Africa
City: Western Cape

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