Santam
World class short term insure

After many claim free years I experienced a few losses in the last 12 months which included a total loss of a vehicle, extensive damage (incorrect fuel) to another, minor damage to yet another, and residential hail damage.

A few years ago when Echelon Private Clients Solutions launched I moved my short term insurance to them on the expectation of fair rates and 'private client's' styled service.

They are quite simply in a league of their own.

At every step of the way they have been brilliant to deal with. Queries are responded to quickly and more important, accurately. Making contact is easy and it is refreshing not to have to deal with those lousy call centres one has become accustomed to.

Once the claims were submitted I was attended to in a flash. The claims settlements were completely in line with my expectations, and on one particular complicated loss, Darrell Dawson (Echelon director) called me personally to explain the principle of betterment as it related to a vehicle loss that I had.

SUMMARY: competitive premiums, easy to understand documentation, readily contactable, quick turnaround times, fair claims settlements, knowledgeable team.

Check them out.

Company: Santam
Country: South Africa
City: National

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