First National Bank
Incompetent staff, don’t care Attitude

I was selling an item on line and a person from FNB wanted to buy it. They sent me a VERY convincing proof of payment and I even got an sms from FNB to say money was transferred to my account. Luckily I did not send the item as the money never came. I believe the person was tricking me. Its horrifying that people would be able to forge such smses and proof of payment documents. I was concerned and reported it to FNB. I gave as much details as possible. I received emails and calls with multiple people and have listed their names on the complaint. There were a few more but I didn't record the name. All staff don't read the mail properly and send me to the wrong places and generally don't care. I could understand if it was 1 or 2 people but this is ridiculous. This is the reason why activities are so rampant in this country; because institutes just don't care. I've done my part trying to report a crime now please just do something about it and stop wasting my time.

Company: First National Bank
Country: South Africa
City: Call Centre

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