Capitec Bank
Epic fail

I went through to the branch to inquirer about a loan and and was advised that they need a hard copy of my payslip i then advised the lady that i have a soft copy which i can send via email, i was then given an email address which i immediately sent waited about 10 to 15 minutes was then advised that the email had not gotten through and one consultant went to check again after another 5 minutes and she advised that they have received two other email but mine was not there, i then yet again sent another email was ignored while the consultants proceed to go into the back office to have what appeared to be lunch then as i had waited there for about an hour i was told that the systems were down, i ask the lady there only now she tells me that after an hour of waiting did she not notice the first time she checked. this pathetic service in all standards

Company: Capitec Bank
Country: South Africa
City: Randburg Square

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