24Hour Mobility Cellphone Insurance
24HR MOBILITY POOR CUSTOMER CARE

I would like to express my disappointment with 24HR Mobility / Guardrisk Insurance. In the early hours (01h20) of Friday the 16th of August 2013 I lost my Mobile phone at my place: Unit 408, 7 On Millennium, 5 Millennium Boulevard, Umhlanga Rocks, 4320. I am running a record company, we had people who came at 21h00 to listen to some tracks on the album that we have just finished recording. My cellphone was on the charger in the secured/ locked room which was broken into. I only realised that after 30-minutes later when i went to fetch the phone with an aim of searching for some information on my phone. I quickly asked the visitors as to who could have broken into the room where i left my phone, no one gave us the correct answer. We have tried to search everyone in my flat but we did not find the phone. I even lost my watch on that incident. The matter was immediately reported to the police station here at Umhlanga Rocks. The S.A.P. Case No. 235/8/2013. How could 24HR Mobility/ Guardrisk Insurance decline my claim on the grounds that there was "NON SUFFICIENT CARE TAKEN". If I put my phone on the charger in the locked room, is that not enough to show sufficient care taken?

Company: 24Hour Mobility Cellphone Insurance
Country: South Africa
City: Johannesburg

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