Aon
Inefficiency in Cancellation of Policy!!!

Resident of Eagle Canyon, 21 August I call Aon to get quote on great premiums Eagle Canyon residents are offered. I listed a new Nissan Juke & 2 year Figo Trend & 2 year Figo Ambiente. I accept the policy. On evening of 22nd my daughters advise me I listed them on wrong Figos & I immediately sent A&G email & ask them to switch my 18 year old to Figo Trend & my 23 year old to Figo Ambiente. On morning of 23rd I receive a call from a lady saying they are not prepared to insure my 18 year old on Figo Trend. When I ask why she said they would not insure her & so I told her to cancel all 3 vehicles with immediate effect. She said fine & put the phone down I then receive a call from A&G who said they would escalate to management. I heard NOTHING. I called & spoke to Tersha Scott 3 times in cancellations on 23 August but did not receive any confirmation/email of cancellation. She said it takes 24hours. On 26 August I call and speak to Victor in finance, he confirms all 3 cars are cancelled & no debit orders would be taken. This morning, 27August I get 2 debit orders taken - 1 of R939 and 1 of R340 (which was meant to be waived). What do you have to do to get something cancelled??? UNACCEPTABLE!!!

Company: Aon
Country: South Africa
City: Sandton

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