Mutual & Federal
FRUSTRATED&DISAPPOINTED!!!

I HAV BEEN A LOYAL CLIENT OF M&F FOR MORE THAN 2YRS NOW WITHOUT A CLAIM.RECENTLY MY CAR WAS INVOLVED IN AN ACCIDENT, SOMEONE ELSE WAS DRIVING THE CAR WHEN IT HAPPENED AND I WAS NOT EVEN IN THE CAR.THE FOLLOWING DAY I DROVE THE CAR TO THE PANELBEATERS AS IT WAS STIL DRIVEABLE FOR ASSESSMENT, QUOTATION&REPAIR.7 DAYS LATER I CALLED IN TO FOLLOW UP ON MY COURTESY CAR & A LADY CALLED SIBONGILE, IN THE CLAIMS DEPARTMENT TOLD ME TO GO FETCH MY CAR FROM THE PANELBEATERS BECAUSE THEY'RE NOT GONA REPAIR THE CAR OR GIVE ME A COURTESY CAR, CLAIMING THAT THEY ARE WAITING FOR INVESTIGATION RESULTS, WHICH MAY TAKE 6-12 MONTHS.IN THE MEAN TIME MY CAR SHUD BE LOCKED IN THE GARAGE WHILE IM PAYING THE BANK MONTHLY INSTALMENTS AND HIGH INSURANCE PREMIUMS. THEY DONT CARE HOW I GET TO WORK OR TAKE MY KIDS TO SCHOOL.THE REASON WHY ONE PAYS FOR AN INSURANCE IS TO BE COVERED IN CASE OF AN ACCIDENT, NOT TO BE TREATED WITH SO MUCH CRUELTY WHEN YOU HAVE A PROBLEM.I HAVE PAID MY MONTHLY PREMIUMS WITHOUT SKIPPING AND NOW THEY DONT WANNA PAY.WHAT IS MOST FRUSTRATING IS THAT DO I CONTINUE PAYING PREMIUMS FOR A CAR THAT WONT BE MOVING FOR THE NEXT 12 MONTHS NOT KNOWING THE OUTCOME? TAKE LEGAL ACTIONS OR EXPOSE THEM???

Company: Mutual & Federal
Country: South Africa
City: Head office- jhb

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