Nedbank
Poor support service to their Merchants

Our business has been a loyal Nedbank Merchant for almost 7 years - we have been superb clients in every respect and pay our HUGE monthly commissions for the use of their machines and credit card facilitation promptly and without fail (not that we have a choice - all on debit order).

On several occassions in the past we have had problems with our mobile card machines and whenever there is a problem we KNOW it is going to cause headaches, screaming, shouting and ultimately just waiting waiting waiting until Nedbank decides to sort it out. Happened again this past weekend... after we were contacted during the week to "upgrade the software" on our machine it suddenly stopped working. I had to process a transaction manually which takes longer and frustrates both me and my client.

Now, 5 days later, I get told by the call centre that there is "no trace of the transaction"!!!

ENOUGH IS ENOUGH!!! I have just completed the application form to move to another service supplier and hope that the experience will be a better one.

Company: Nedbank
Country: South Africa
City: Merchant Services

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