Old Mutual
Lack of response from eCommerce Service Centre

On 3 August, I sent a query to [Email Removed] about being unable to register for MyPortfolio. I received no response, and sent a follow-up email on 6 August. I received a response from Merle Croy-Antha on 6 August requesting security details, which I sent, and then a further email on 7 August, requesting further information, which I sent the same day.

Since then, I have heard nothing. I sent another follow-up email on 8 August but have received no response. It has now been more than a week since I sent the initial query and I am getting extremely frustrated. Is someone able to help me with a simple request to access my own account details online?

Company: Old Mutual
Country: South Africa
City: ECommerce Service Centre

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