Old Mutual
Poor service (no feedback on adding family members)

I send an email on 22 July requesting that my husband and children be added to my family comprehensive funeral policy. It has been 3 weeks and there is no response from you guys. I called your call centre after 2 weeks and I was told that it would take 10 days to process this. Firstly I think 10 days is too long to
attend to customer queries and now that 10 days has even passed and now there is no response from you. I also logged a complaint to OMSTA Complaints Management Ref#: --CA5924765 and still there is no response.

I called today and spoke to Sue Ann who advised that the delay might be because i sent copies that were not certified. Again why hasn't anyone called to explain that they need certified copies. And if i hadnt called i wouldnt have know this. I am extremely disaapointed in Old Mutual Client's services process. This is totally unacceptable.

Disappointed customer.

Company: Old Mutual
Country: South Africa
City: Client Services

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