Standard Bank
Standard Bank - Poor Customer Service

All i want to do is change my cellphone number on my online banking account, is that so hard to do???!!!

Apparently it is!

I first called and was told all i must do is go in to the branch and it can be done. I stood in a line for 2 hours and finally was assisted, the person who assisted me did not know how to even change the number, i was then told it was done, signed some form with my number on it and told it all should be in order after two hours.

To date, I have no idea where my OTP is going, i mean really now, what is the point of standing in a queue for two hours without being assisted.

I have already wasted 2 hours at the bank without any success and I am not willing to do so again, if that is the case, i will look at alternatives as this is unacceptable.

Company: Standard Bank
Country: South Africa
City: Southgate

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