Standard Bank
Plain BAD customer service

After several visits to branches to change my cellphone number for my OTP and notifications this has still not be done. My number was changed, but I still don't receive notifications or receive my OTP on the right cellphone. Everytime I get told, it will work in a hours time - but without any previal. After phoning Standard Bank, they told me the branch must sort it out. Then my call got directed to the branch - the RUDE lady said she will phone me back. This never happened! Then I completed the form on Standard Bank's site, and again Nothing Happened! Sick and tired of this. And I simply don't have time, to go the branch during the week. And when I do go to the branch, they seem not to know, what they are doing!

Company: Standard Bank
Country: South Africa
City: Morningside

  <     >