Nedbank
Zero customer-centricity

I've had accounts with Nedbank since about 1995 and I'm going to close them.

I've paid the Internet banking service fee for a decade or more. Why, when internet banking saves the bank money since they can service customers without always needing a bank? When asked, an employee at Nedbank in Sandton said she'd remove the fee. That never happened.

I've been getting warnings from various internet accounts that my credit card is about to expire. Last week I received a message that my new card had arrived at Nedbank Rivonia. I picked it up, went home and was updating Paypal when I noticed that the card number is the same as previous. The expiry date is in two months, so I'll have to update various accounts now and again in two months. What a waste of my time.

I called the call centre and after 2.5 minutes of navigating their phone menu, I found a human that told me it could be to "align my expiry dates". Whether that's true or not, that's Nedbank's internal issue, not mine. Why not give me two cards now with the same date?

I've put up with their usually-pricier account rates for years, in the hope that it meant better service. Not true and no more. 18 years is enough.

Company: Nedbank
Country: South Africa
City: South Africa

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