First National Bank
Refusal to deal with complaint

About a month ago I received a email stating that the pricing structure for FNB accounts will change. One of my accounts was not listed in the new fees structure so I called the Private banking division to find out more info. I was informed that the Transact account in question would remain unchanged and the monthly account fee would stay the same.
Last week I received my latest statement on the account and noticed that the monthly account fee had increased by 170%. I then sent a message via the online private banking facility linked to my accounts to query this. For a week I received NO response. So this week I phoned them to find out why I am being ignored. I was informed that they were unable to assist me with this problem and the people that could assist were unavailable and would have to call me back.
I have waited another week with NO contact from FNB. Most customers do not even check their statements and would not notice a 170% increase on their account fees. I suppose FNB has to rob their customers in order to recover the money they give away in Fuel and Smartphone's.
Tony

Company: First National Bank
Country: South Africa
City: FNB

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