Standard Bank
Unable to Transact Due to Upgrade

After trying numerous times to log onto my internet banking using my credit card, I checked the card and saw the expiry date was 06/13. I contacted card division to enquire where the new card was sent to. I was informed that the card only expires next week (which is this week). I asked why my card was blocked on internet banking and was informed that the card had been blocked due to an upgrade! Same story happened with my Cheque account a few months ago! I am not able to transact on any of my standard bank accounts due to this "upgrade". I was not informed of this "upgrade" and the consultant said it is automated! Surely if you are going to prevent your clients from transacting because you are blocking the one card used to transact on you should inform them? Apparently I will get the card in 5 days' time (I phoned on the 19th) until then I will have to make due and accept the " sorry for the inconvenience"? Oh and the call-centre agent added that I will be so glad once use my new upgraded card!!! Glad about what? My New increased fees? The fact that I haven't even seen any communication regarding this wonderful new card!

Company: Standard Bank
Country: South Africa
City: Card Division

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