Standard Bank
Account issues unable to be resolved

Last Saturday I wanted my savings account linked to my cheque account. I went into the branch, where the lady helping me struggled for a bit before asking her supervisor to try. The supervisor said it was an IT issue that she would take up and return to me with the details. Up until today I've had no response from her.

Monday I discovered as I was trying to do some internet banking that 2 of the accounts linked to my internet banking has been removed, as well as the 1 I asked to be linked. No one could tell me why they weren't linked anymore. I sent a secure message from my profile asking for the two accounts to be linked. The person who returned my call told me she would link the two accounts.

It was done, and I checked it and it was correct on Tuesday. I was satisfied my problems has been resolved, even while the initial query has not.

Wednesday my EFT limit was set to 0 unasked.

Today is Thursday, and as I logged onto my internet banking the cheque account that SHOULD be linked to the cheque card I use to access internet banking was not linked to the internet banking. It's unacceptable that I need to contact them 3 times in one week, just to have something else up.

Company: Standard Bank
Country: South Africa
City: Menlyn

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