Standard Bank
Moving me Backwards

When I had no Private Banking, I had hassle free banking. With private banking I have more hassles and high blood pressure than ever before. When I was moved to private banking a few months ago, all my account numbers were changed, I now have to learn new 16 digit account numbers.

I was then expected to go to a branch to activate my new cards. Due to an unexpected turn in my fathers health I was unable to get to a branch to activate my cards. In the meantime, I was locked out of internet banking as my accounts were linked to my new accounts which I could not access until my new cards were activated.

When my father passed away, I needed to stop a monthly payment to his account. I naturally called my "PRIVATE BANKER" to assist me with stopping the payment and I was told he could not help and I would have to do it online. Unfortunately I had no access to online and the money was paid into a frozen estate.

Yet again I asked for the same service this month, and miraculously they were able to zero the payment. I want my November money back.

Company: Standard Bank
Country: South Africa
City: Private Banking

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