Mutual & Federal
Notice of cancelation letter, not 30 days notice

I received a letter from mutual and federal last week - infact on thurday containing a 30 days notice of cancelation with my last day of cover being 31 July 2013.

I am highly upset as when I wanted to move over to first for women, mutual and federal gave me a diffilcut time and reduced my premium for me to stay.

Now i am faced with having 9 days to find alternate cover. The reasons for cancelation are also not clear.

I had to contact my financial advisor who had also just received the letter - what is this all about and what will happen to my excess claim that I am still waiting for?

Extremely unprofessional and no clear communication. The decent thing would be for someone to have at least called me to let me know what was going on...

Company: Mutual & Federal
Country: South Africa
City: Pietermaritzburg

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