First National Bank
Case that could not be resolved

It is with sad regret that I now having to switch banks because of the case that could not be resolved since May 2013.
I have done everything in my power thinking that this case would be resolved.
I even changed bank cards, pin numbers, deactivated cell phone banking, deactivated internet banking, but still my account was not secured.
I fail to understand that all the different departments that were involved in my case could not tell me what was the cause of the incidents.
FNB promotes that we should be banking online, however when we start that we are opening our accounts to and FNB employees cannot tell how they are able to access clients accounts.
I have to thank Nazley and Naveen - Risk and Assurance department for all their hard work trying to assist, but it's sad that nothing really came out of the whole investigation
ID number - 8602070619080; Cell number - 0731330936
I have been with FNB for several years, really disappointed on this whole incident.
As if this was not enough, same thing happens to my mother - TE Njadu, Internal staff members alledgely involved from the Butterworth Branch. The branch promised to repay R50k, but still not paid.

Company: First National Bank
Country: South Africa
City: Head Office

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