Standard Bank
Online Victim - Money not Reimbursed

I was a victim of Internet Banking, and as a result money was withdrawn from my account. This happened 13 November 2013.
After the investigation, i was told that i would NOT get my money back as my details to enter my Internet Banking were retrieved via a phising. It has been well over 3 weeks since my case has been concluded and I have not received written confirmation on the conclusion of my case.

This has to be the WORST explanation I have received. Maybe Standard Bank should beef up their IT Department so that things like this do not happen. Further more, it makes NO SENSE whatsoever as the only time I access my internet banking is on the Standard Bank website. So Standard Bank THEMSELVES cannot alert a customer when the site being accessed is a Legitimate site and not a site/page. Instead they will just push the blame on you and say it is your fault that you captured your credentials on what looks like a Legitimate Online Banking Site but is not.
Lets not forget the consultant handling my case. Worst Service and Worst Behavior.

I suggest people with Standard bank move their accounts as they will NOT BE HELPED in situations like these.

Company: Standard Bank
Country: South Africa
City: Johannesburg

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