First National Bank
Case investication - online banking

I went to FNB bank for my second follow up on the case I opened in June for money transfer done from my bank account. I reported the incident to Lydia Mofolo and she told me to bring affidavit for investigation process of which I did submit on the 5th July 2013 but Lydia was off that day and I handed it to consultant named Nathi Njalinjali. He promised to forward it to Lydia. Then I called during the week to confirm if Lydia received my affidavit, she said no one gave her anything then I went back to the bank on the 12/07//2013 Lydia told me there's nothing she can do for me if there's no affidavit I must go to Nathi even though she is the one handling my case. Nathi told me that he lost it and I should go back to Police station to make another affidavit. During my first follow up Lydia couldn't even remember why I was there, that means she didn't bother to do anything since I reported the case she's rude, unprofessional and bad attitude towards me. What I need is my money and I don't want to be helped by her anymore in any way. She refused to give me reference number for the case and I have the right to information enclosure. I need this to be resolved asap Mary Motaung

Company: First National Bank
Country: South Africa
City: Vereeniging

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