First National Bank
RESPONSE TIME

I sent an email to FNB this morning regarding a duplicate on my account. This was explained to me that it is not a duplicate even though I received two sms'es on different days for the same transaction. I did understand as to where the confusion might have come from and I thank FNB for the response. THank you for replying and giving me feedback on the matter. However nice this might be I do think that the lady I spoke to was yelling at me when i was not understanding instead of explaining properly. I felt she was rude-I really like FNB as a bank and always speak to friendly consultants but she clearly did not know she was addressing a customer and that is unfortunate considering that I always receive excellent service. Thank you for the service though- the turn around time for response was really impressive.

Company: First National Bank
Country: South Africa
City: Gauteng

  <     >