Cybersmart
INCORRECT BILLING!!!

Near the end of August I have downgraded the hosting packages of 5 of my existing domains. The Cybersmart System has created duplicate (New) accounts and invoiced me incorrectly for it. (26-08-2013). I have spoken to Malon Chetty, a technician who has deleted the 5 duplicate domains and manually downgraded the 5 domains.
On 26 August 2013 I have received the incorrect invoice (R783...) for the duplicate domains that has already been deleted???
On 01 September 2013 I received my correct invoice for the month for R536.85 but an amount of R1319... has been deducted from my bank account. I have send a email to the accounts department with the explanation of the problem. During the same time I also phoned Cybersmart and explained everything again. After a week of no response from Accounts, I went to the bank and reversed the incorrect debit order and EFT the correct amount R536.85. On 17 Sep they suspended all my accounts. I have now explained the issue 4 times to different people with no luck!!!
One of my clients have deposited R834... just to get everything running again. This amount MUST BE REFUNDED immediately to my client. Could someone from Accounts please CALL ME!!!

Company: Cybersmart
Country: South Africa
City: Accounts

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