Absa
Bad Call Centre Response

I have attempted to obtain information on a vehicle's registration papers, that I own, from ABSA, I have called the call centre numerous times, to get to the Archive Department, who apparently has these papers.
1st call, did the automated response system, and spent 45 minutes waiting for someone to answer.
2nd call, did the automated response system, and spent another 30 mins waiting for someone to answer.
3rd and final call, did the same, this time spent another THIRTY minutes waiting for someone to answer, then surprise, the call was answered, and promptly put down!

This of course, to those of us who know how these call centres work, removes and reduces the numbers of calls waiting on their metrics. so the consultants/employees appear to be doing their job, because they answered x number of calls.

So much for that!

It is appalling that I, as a customer of this bank, have to deal with phone robots, and non-answering staff, more interested in reducing their call numbers than getting anywhere!

Company: Absa
Country: South Africa
City: Gauteng

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