Nedbank
Summarily dismissed without an apology

I just received a call from Chesyln. This is the third time he was dealing with the same complaint. I told him that he was the person who handled my complaint when I had initially lodged it in April. He refused to acknowledge it by not responding, summarily dismissing my statement and proceeding to only tell me about the latest complaint. I was extremely disappointed with him as the first two times in April he did not have this dismissive attitude, instead being quite friendly to me. The way he treated me just now, it seemed that I was causing him problems and he wanted to get rid of me as soon as possible, as if I had gone too far in complaining a third time. What he fails to realise is that none of this is my fault. Furthermore, he was the one who telephoned me, several days after his initial telephone call to me in April, insisting that the complaint be closed, even though the matter had yet to be resolved. I was reluctant to accept the closure but he assured me that the matter was resolved. Throughout all of this, I have received no apology, not from Cheslyn or the branch manager, Ashley Peters. I deserve one after the treatment I received from both parties.

Company: Nedbank
Country: South Africa
City: Client Complaint Helplin

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