First National Bank
FROM PILLAR TO POST

I called Online Banking in connection with activating my Online Banking. They put me through to some department they advised would be able to tell me where I could find the nearest ATM. From that point on I was put through from one person to the next seven times until I lost my temper and demanded to speak to a manager who wouldn't even let me finish speaking. In fact, at least three of the seven people I spoke to cut me off at least once, if not several times, while I was still explaining my situation. Furthermore I am beyond irritated that I had to explain my story six times only to be told they're going to put me through to someone else. The one lady actually told me she was going to put me on hold and instead put me through to some other woman. I cannot even tell you names because half of them have names I can't even pronounce/hear properly so I'll only mis-quote the name resulting in a name that does not exist. I'm regretting my change from Standard Bank to FNB. FNB staff know their products really well, I'll grant them that, but they don't know who does what or how to treat clients over the phone.

Company: First National Bank
Country: South Africa
City: Telephone Banking

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