Standard Bank
57 minute cell phone call to change a password :(

I have never met such a terrible call center in my life, this morning I wanted to login to my internet banking account to check the origin of a deposit some one made into my account, accidentally I typed in the wrong password 3 times, something I am sure many have done at least once.

I then phoned the call center, firstly to check the origin of the deposit (you have to pay R20 to do so) then to get transferred to there "internet banking department" who literally just told me "Go to your local standard bank only they can do it there", after escalating the call multiple times, speaking to a "supervisor, manager, and head manager" in that department, not one could help me and stated the exact same.

Eventually got through to the customer service department, who I had to once again escalate everything to eventually speak to a manager, who simply transferred me to yet another person, who guided me trough how to do it online (only took 2 minutes).

This process took a grand total of 57 minutes to complete, spoke to 3 different departments, 6 different people, gave my account information 3 times to new people told my story 4 times.

What a pathetic call center.

Wasted R131 in airtime.

Company: Standard Bank
Country: South Africa
City: Headoffice

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