AFFINITY INSURANCE
POOR SERVICE

In October 2012, I had a very minor accident, where I scratched my car from from front to back. The cost was approximately R17000. The insurer sent me an SMS stating that I could take the car to the designated panel shop and that my excess would be R6000 (in line with my insurance schedule). My excess broken down as follows: R1000 normal excess and R5000 for failing to do the assessment on time.

In February 2013, the car was ready for collection, the next thing Affinity kept on delaying to pay the panel shop until I (in the interest of my convenience) decided to pay my Excess and the portion payable by Affinity. Now, five months later and a huge phone bill, Affinity tells me that there has been a delay because there are some more excesses they decided to include - What sort of hogwash is this?

I'm waiting to receive their correspondence today after which I will be taking the matter up with the Ombudsman. They will pay extra funds I had to settle with the Panel shop plus interest on the very amount.

Moving forward, I will be cancelling my dealings with Affinity.

Company: AFFINITY INSURANCE
Country: South Africa
City: JHB - EDENGLEN

  <     >