Absa
ABSA's "Customer Service Charter" is a joke!

I noticed a transaction pending on my credit card on 3 June. I called ABSA's stopcard number to advise that the transaction was not authorised and had to be stopped. I had to cancel both my credit and garage card. The lady at the call centre confirmed that my card was stopped and that the transaction would not go through. I was advised to go to my local branch to follow up with the division which I did. The teller at the bank called the department who advised her that the investigation was closed as the transaction never went through.
I received a message on 13 June that my new credit cards were ready for collection. When I collected the cards the teller advised me that the transaction went through on 6 June. How can a bank let a pending transaction go through after they have been notified that it is! It is either gross incompetence or in itself! The teller called the division who said they will open a new case and call me. I provided them with my correct contact details but to date have not spoken to someone about my case. So far ABSA's division fails every service value ABSA strives for!

Company: Absa
Country: South Africa
City: Call centres

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