Motor Finance Corporation
Query outstanding since 04 June 2013

Firstly the last statement received in April reflected a credit value of R16k, when we first started querying in May this via the call centre they sent us statements only could not assist with the reason why there is a credit value. these statement now reflected a debit balance of R70k, Then I was referred to team leader of Client Service Aftercare, who promptly advised me that the query has been sent to Term Adjustments & they would respond. a week later (12/06) after not hearing anything the i followed up with this person only to be told that the request has been escalated to the team leader of the applicable team. still by yesterday i had not heard anything, i once again asked for a contact name & number only to receive the name Sharon Mace. Today i called Nedbank switchboard for her number & her phone constantly rings then cuts off. Is there someone who can assist or does anyone at mfc know whats going on???

Company: Motor Finance Corporation
Country: South Africa
City: Client Services / Term A

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