Standard Bank
More nightmares!!!

Business & Finance

Dear Peter, here goes my second complaint with regards to Standard Bank and it's not a pleasant experience, to say the least. The complaint resolution department came with such feeble excuses as to why the "can't " process my request, after which I assured via telephone communication on 29/05/2013 that it will take 3 working days to complete. The situation is so simple: I've got a balance of R2289.93 on my account but accumulated an advance of R3870.08 of which I instructed the bank to deduct the amount as a final payment and close the account. Now from where I'm standing, why is that not possible? And why can't the bank do a reverse payment after deducting the settlement amount? cause the consultant told me point blank the bank cannot pay me back after settling the R2289.93. I've decided to give them until 16h00 on wednesday, 12/06/2013 to resolve the matter, after which I'll lodge the formal complaint at the Banking Ombudsman and approach the media since I haven't heard from them since last week. This is how the bank reward loyal, reliable and honest clients! It's a disgrace Standard Bank, never will I do business with you again, not even if you pay me! Their service stink!


Company: Standard Bank
Country: South Africa
City: Jozi Personal West/ Joha
  <     >  

RELATED COMPLAINTS

Standard Bank
Complete nightmare!

Standard Bank
Standard Bank Subsequent Refusal to make Refund

Standard Bank
WATER STORM DAMAGE CLAIM

Standard Bank
STANDARD BANK MY MONEY

Standard Bank
Closing of an unused bank account

Standard Bank
Breach of contatract (735184760002)

African Bank
Paid up my loan but still paying

Standard Bank
56 hour delay in internet payment from STB to STB

Standard Bank
Departments not communicating

Standard Bank
NO FEEDBACK!!!