Standard Bank
Standard Bank Subsequent Refusal to make Refund

My Standard Bank Garage Card were in arrears and in an attempt to make payment I received the most shocking service to date:
1) On request to make payment, Standard Bank provided me with the wrong banking details, where FNB paid the money into;
2) Standard Bank could not transfer the money out of the incorrect account (Standard Bank Account) into the correct account (Standard Bank Account), they proceeded to refund me in order to make payment again - 30 days later;
3) I then instructed them to deduct the money by Debit Order;
4) Before the deduction date of the debit order, they handed me over to their attorneys;
5) I then proceeded to pay the full amount to the attorneys on the 21st of August, and received a settlement letter;
6) Standard Bank Proceeded to deduct an amount by debit order on the 1st of September;
7) on complaint to Standard Bank I was informed that a refund will be made within 72 hours;
8) on the 4th of September Xolani Ndaba of Standard Bank requested my banking details;
9) Standard Bank made another undertaking to now refund the amount within 7 working days;
10) after 7 working days no refund has been made.

NO REFUND MADE
CREDIT RECORD NOT UPDATED

Company: Standard Bank
Country: South Africa
City: Legal Card Division

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