Absa
ABSA Claim

I had a cracked geyser on 25 May and a plumber assisted with replacing the geyser on the Monday 27 May, I send the invoice on Monday 27 May and on Tuesday 28 May ABSA claims inspected the installation and approved it for payment, I had no respons from ABSA since the invoice went in and on 4 June decide to phone around, after a while getting to the person working with the claim the response was that I need to complete a cash in lieu form, I received the Cash 5 June, had it signed and return it on 5 June 12:49 with the understanding should I have the form back on 5 June it will be processed for payment that week, on Monday 10 June still nothing in my account and when I phoned the person handling my claim and responsible to ensure that my payment is made he wanted to send me the in lieu claim form again, I told him but I have sent it last week already, he then ask me which date and time did I send the e-mail so that he can start searching for the e-mail, I then said to him I will forward the original e-mail again which he received while on the line with me, now I have to wait again until Wednesday for the payment team to do the payment run and may have my money by the end of this week

Company: Absa
Country: South Africa
City: Gauteng

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