Absa
Answer a call every hour or so!!

I registered a claim with IDIRECT when my geyser burst earlier this week.

This went well, but when I indicated that I didn't just want it replaced, as I wanted to put in a solar geyser, I was asked to call the Western Cape branch (Tel: 0860112227). I'm sure you'll recognize that number, it's the repetitive music channel.

I specifically asked the plumbers the question, that if I request a cash payment won't ABSA need confirmation of the incident. They then confirm that the procedure is that ABSA will contact them and request it. When I call ABSA there is the rudest woman on the other side, i literally have to speak in soothing melodic tones to get some assistance from her. I ask that the claim be a cash payment and she tells me to get the proof from the plumbers. Only after I tell her that the plumbers said the procedure is that ABSA makes the request, does she reluctantly agree. I haven't heard anything further and when I tried to call they kept me on the line for more than an hour and then cut the call.

ABSA please train your staff. That is to say, get them to pick up the phone first!!

Company: Absa
Country: South Africa
City: Idirect

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