Innovation Group
Declined claims

Purchased ultracare warranty. Asked specifically if cover was comprehenive, answer was yes. Called in to claim for back seat repair (seventh seat row), was told that its not covered. Called a while later to claim as rearview camera was malfuinctioning, told not covered??? How can the contract be ULTRACARE??? when it does not cover material aspects?

There is a sound on the motor, but I am too afraid to call them as it will probably be rejected as well!!!

HOW DO I CONTACT THE OMBUDSMAN?

Please respond asap.

Company: Innovation Group
Country: South Africa
City: Johannesburg

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