Standard Bank
Sick and tired of general incompetence

1) 4 hours of tel calls, 3 different branch visits (min 1h each) I ended up overseas without a credit card, giving my sister signing authority on my account&sending new card via DHL in a box of soap(@my cost) ALL because my new card was not ordered when&as requested. Even after having given my sister full authority on my account there was still issues for her to collect&assign a pin.
2) 5 months later even though my sister set up a pin on my credit card, it was not actually set up on my card so I end up blocking the card with incorrect pin (the 1 we stipulated). I go to the branch to reset the pin&all is well, however I can not perform any transactions on internet banking on this account. Get forwarded to card division, who forwards me to online banking who then insists it's a card division problem&after almost 45min of being on the phone I get promised that the credit card supervisor will rectify this problem and call me back the very same day (yesterday) still no call back. STILL NO RESOLUTION.
3) Fully pay up my student loan&after branch visits in (1) was told debit order was cancelled, only to have 3months go off, so I had to spend 1h in branch to rectify. SICK OF UTTER INCOMPETENCE

Company: Standard Bank
Country: South Africa
City: EVERYWHERE!!

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