Standard Bank
Incompetence of Card Division

On Thursday, 18 April 2013, I went to withdraw cash from a Standard Bank ATM on the Golden Acre in Cape Town. The machine had swallowed my card. I called the toll free number to report the incident & a new card was ordered. I received a call yesterday to say the card may be collected at the service centre in Wynberg, Cape Town. I became irate, as I was asked when I reported the incident, that the card be sent to the branch in Long Street, Cape Town. I have no dealings in Wynberg any longer & the Long Street Branch was MORE CONVENIENT for ME. The agent then said I should call card division, which I did this morning. I ended up speaking to two different people, both of whom answered "thank you for calling standard bank, how can we move your banking faster? " Now my card needs be sent back to the main branch & then sent to another branch who will then send onto the where I want to collect it. That will take another 10 working days. How can know one know what is going on in the system?! I FIND THIS TO BE VERY RIDICULOUS TO SAY THE LEAST! I cannot find a number to speak to someone in authority as I want to challenge them to make my banking faster as they claim it should be!! I DARE YOU!

Company: Standard Bank
Country: South Africa
City: Card DivisionConstantia

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