MIBFA
POOR SERVICE DELIVERY

My dad, a MIBFA member passed on 8 Feb '13.By 19 Feb' 13 all the relevant documents to transfer his pension to my mom were submitted. It is now 4 June and my mom has not received a single payment from MIBFA.

I have been trying to speak to someone in the call centre management since 09h00 this morning. I was informed that now, 4 months later, the incorrect amount has been loaded for payment so the payment has been stopped but no-one knows WHY this was done, HOW it will be fixed, WHAT the correct amount should be and WHEN it will be paid? No-one ever returns messages. I was placed on hold 5 times for periods of longer than 15 minutes each time within 2hrs. The service is appalling, especially considering the fact that you are dealing with families who have suffered the loss of a loved-one and in most cases the sole bread-winner. Your lack of service is perceived as non-caring and very matter-of-fact "the system" is off-line or to blame. I am extremely frustrated at the poor service of your department and will make it my business, in an attempt to make it easier for other grieving families of diseased MIBFA members to bring this to your top management's attention in order to pre

Company: MIBFA
Country: South Africa
City: Johannesburg

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