Absa
Im so disgusted i will change banks

On the 3 June 2013, i go to Balfourpark Absa branch to draw a statement, normaly there should be someone assisting as to which queque to go to for assistanc, but there was no one, so i join a very long queque where the sign read tellers. the queque moved very fast for half the tellers that where there, im was impressed since i was pressed of time. Eventualy i come up to teller NO8 if not 9, i greated the lady, which i get no responce, and i ask her to print out a statement for me, and there she goes lashes out at me and gives me this stare that ur very lost, telling me that she doesnt deal with statement and i have taken the wrong line, while she was still going on, now people where staring in our direciton, i asked her why was there no one at the door or as per usaly a person to guide which queques to take, she just went on and on, eventualy showing me to go to the Client service side. Apon ariving there, i was assisted by Magen Nagel, mind you with a smile and a warm greeting, after she had assisted me i asked about the person that normaly guid ppl to the appropriate queques, she explained the reason why there was no one at that time. Claudia needs customer service training asap

Company: Absa
Country: South Africa
City: Balfourpark

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