First National Bank
Expected Service from FNB?

I opened an FNB account in January. Due to the incompetence of the courier company FNB uses, I decided that the hassle was not worth it, and I did not receive my cards or activate my account. I recently heard about your S4 deal for new account holders, and decided I would give FNB another chance. I SMS'd switch and did not receive a call back, so decided to phone myself. I was informed that I am not a new account holder (how is this possible - I never activated my account) I logged a complaint, got an auto reply promising that somebody would contact me with in 48 hours. That obviously never happened. I sent another email, and the response was to contact Smart Phone Enquirers, which I did. Only to be told I am through to the incorrect department, and was transferred to complaint. The lady who assisted me, said she would get someone to phone me back - which they did. Only to tell me the same story. How is it possible that I am not a new customer? And is worth switching if this is the type of customer service you offer?

Company: First National Bank
Country: South Africa
City: Call Centre

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