First National Bank
Poor service

I have decided to switch to FNB recently and already I have my doubts. I applied for a platinum cheque account and was contacted subsequently by a sales consultant. My application has been approved and subsequently received my bank card via courier. I now realised that I was never registered for online banking, cell phone banking or eBucks although the consultant told me so on the 30'th of April. Furthermore did the consultant not inform me of all the additional documentation and processes required to have my account activated and my smart device delivered as I was under the impression that my smart device has already been dispatched. I have sent several mails to this consultant, but my queries remains unresolved. Now I have to contact all the different departments just to find out that none of the products or services has been activated as I was falsely informed by the consultant. This is not the service I was expecting from FNB. I would highly appreciated some assistance. I am also considering lodging a complaint with regards to the poor service from this consultant, which I start to think of as being incompetent. Please help.

Company: First National Bank
Country: South Africa
City: Direct

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