First National Bank
Billing on a Smart ZERO Account

A couple of weeks ago I checked my bank balance and had noticed that a certain amount of money was missing from my account, I then called customer care and asked why this was so the gentleman that was assisting me the said it was a card collection fee but the I had an additional R11.93 deducted from my account and got cut off before he could further explain, I called again and the gentleman assisting me said that all FNB accounts have a monthly fee I kept explaining to him that my account does not have a monthly fee, the lady that assisted me to open my account as well as the brochure and official pricing guide says so but he decided to stick to his story. I send an email a week ago stating that I will work with you in fixing this error but if not I'll have no choice but to go to the National Consumer Complaints Commission because my fundamental consumer rights are being infringed. I got a response from service consultant David Mntambo and he said that I would get a response from FNB Smart account Pricing and I am still waiting for that response. To me it just seems like the bank is delaying just to keep billing me, it really puts me off and its making me consider switching banks

Company: First National Bank
Country: South Africa
City: Customer Care

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