Standard Bank
NO CLIENT SERVICE FEEDBACK

We lodged a claim on the 24 April 2013. The service received from Standard Bank Insurance Brokers and it's service providers has been appalling. Team Leaders and staff alike do not respond to calls and emails unless requested to do so repeatedley by the client. After reviewing my claim for over two weeks, we have been advised that should we not provide our structural engineers report (For which we paid for personally) for the claim, they will have no option but to repudiate the claim. According to the structural engineer appointed by Standard the damages are to be repaired by ourselves and should the problem recur then only will Standard Bank take responsibility for the claim. We have requested a formal letter of repudiation which we anticipate taking up another two weeks.

Company: Standard Bank
Country: South Africa
City: Insurance Brokers

  <     >