Santam
Poor Service from start of claim to end

We had a motor vehicle accident on the 7th of April, checked the car in on the 15th, I waited for car to be ready for 3 weeks. When I eventually fetched the car, the tail light was broken, there was unusual paint work that was not there before and the tint on window was shattered, the drivers side door key hole was broken. These damages was not caused by the accident but by the workshop fixing the car. Responsible: Junior Shaw. He has all the excuses from parts not delivered on time and on and on from start to explaining the damages.
Called you claims department to ask if they spoke to the person responsible for cause of accident, 3 weeks later, it was not even close to action. I had to pay access of R2500 for accident not my fault. Spoke to Clare Hamman on 03/05 informed me they have incorrect contact details of person 4 weeks after claim was approved. I was very happy with my previous insurance company, they gave me immaculate timeous service. I got a call from SANTAM asking me to switch over, how I do regret this everyday. Should I refer this matter to the OMBUDS or is there someone who knows how to represent you properly to resolve this issue?

Company: Santam
Country: South Africa

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