Discovery Insure
Shocking service from Discovery Insure/DQ Track

Logged my first complaint in April - my wife's DQ point was not reflecting correctly. Was told (the call centre agent actually promised) it would be sorted out end of April. To no surprise it was not. I tried their email channel - and received a notification that my issue was logged. After a week of not hearing any feedback on my email I called on the 15th of May. Was told they could see it is a problem on their side and they will escalate - i was told that I would be called back in 72 hours. After a week of waiting I called them again - again they apologized for not calling me back and told me they will investigate and call me back that day. I'm still waiting for their call after 2 days.

I find this service shocking and think that Discovery must re-evaluate their relationship with DQ Track.

I eagerly await their non-response

Company: Discovery Insure
Country: South Africa
City: Call Centre

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